Question 1

Is my data secure?

Accepted Answer

Yes. Actora uses encrypted sessions, Google OAuth (we never store your password), and workspace-scoped access controls. Enterprise-ready controls are available as you scale.

Question 2

How do AI credits work?

Accepted Answer

Credits belong to your workspace. Free includes 100 credits per month, Pro includes 1,000, and Team workspaces share 5,000 per month. Purchased top-ups stack on top of your monthly allotment and follow our existing credit policy. Every member consumes from the shared workspace pool.

Question 3

How does billing work?

Accepted Answer

Billing is workspace-level. Owners manage subscriptions, credit packs, invoices, and payment history. Start with a free 14-day trial — no credit card required.

Question 4

How do team plans and roles work?

Accepted Answer

Invite teammates by email. Roles include Owner, Admin, Member, and Viewer — with permissions for CRM, Inbox, Automations, billing, and more enforced on the server.

Question 5

What about data privacy?

Accepted Answer

We process inbox and CRM data only to deliver product features you enable. See our Privacy Policy and Cookie Policy for retention, subprocessors, cookies, and your rights.

Question 6

Do I need a credit card to start?

Accepted Answer

No. Start a free 14-day trial with full product access. Upgrade only when you're ready.

Question 7

How does Actora connect to Gmail?

Accepted Answer

Secure Google OAuth. You connect your inbox in a few clicks — we never store your password.

Question 8

Can I switch plans later?

Accepted Answer

Yes. Upgrade or change billing from Billing anytime. Downgrades apply at the next renewal.

Frequently asked questions

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