These Terms of Service (“Terms”) govern access to and use of Actora websites, applications, and services (the “Service”) operated by Actora. If you use Actora on behalf of an organization, you represent that you have authority to bind that organization.
1. The Service
Actora provides AI-assisted inbox, CRM, calendar, tasks, automations, analytics, and workspace collaboration tools. Features may change as we improve the product. Beta features may be unstable and are provided as-is.
2. Accounts & workspaces
- You must provide accurate account information.
- You are responsible for activity under your credentials and for members you invite.
- Workspace owners control billing, membership, and ownership transfer.
3. Acceptable use
You agree not to:
- Violate law or third-party rights
- Probe, abuse, or disrupt the Service or other users
- Reverse engineer except where permitted by law
- Use Actora to send spam or unsolicited bulk messages in violation of applicable anti-spam laws
- Bypass plan limits, credit metering, or security controls
4. Customer content
You retain ownership of content you submit (emails you authorize us to access, CRM notes, tasks, etc.). You grant Actora a limited license to host, process, and display that content solely to provide the Service.
5. AI features & credits
AI outputs may be inaccurate. You are responsible for reviewing outputs before sending or relying on them. AI credit allotments and purchases are billed at the workspace level as described on our Pricing page and in-product billing screens.
6. Subscriptions & payments
Paid plans renew until canceled. Fees are charged via our payment provider. Taxes may apply. All subscription payments and AI Credit purchases are subject to the Refund Policy in Section 7. Trial conversions and plan changes are reflected in your workspace billing settings.
7. Refund Policy
All subscription payments made to Actora are final and non-refundable.
Users may cancel their subscription at any time. Upon cancellation:
- The subscription remains active until the end of the current billing period.
- Future renewals are stopped.
- No full or partial refund will be issued for any unused subscription period.
Purchased AI Credits are non-refundable, non-transferable, and cannot be exchanged for cash, account balance, or any other form of credit.
Refunds may only be considered in exceptional situations such as:
- Duplicate payments
- Unauthorized transactions
- Technical billing errors
Any refund decision is made solely at Actora's discretion.
8. Third-party services
Integrations (such as Google) are subject to those providers’ terms. Actora is not responsible for third-party outages or policy changes that affect connected accounts.
9. Confidentiality & privacy
Our handling of personal data is described in the Privacy Policy.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACTORA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO ACTORA IN THE TWELVE MONTHS BEFORE THE CLAIM.
12. Termination
You may stop using the Service at any time. We may suspend or terminate access for violations of these Terms or risk to the Service or other users. Provisions that by nature should survive will survive termination.
13. Changes
We may update these Terms. Continued use after changes become effective constitutes acceptance. Material changes will be indicated by updating the date above.
14. Contact
Questions about these Terms: legal@useactora.com or our Contact page.